The Hidden Side of Incident Response and Business Resilience

The Hidden Side of Incident Response and Business Resilience
  • Tue 12 Feb 2019 6:00 PM -
    Tue 12 Feb 2019 7:30 PM

  • UBM UK Ltd,
    240 Blackfriars Road,
    United Kingdom

    SE1 8BF

  • Branch meeting

    London Metropolitan Branch

  • This event is free to attend


The presentation will be based on the lessons learnt from running an Incident Care Team following the Croydon tram crash which was managed by Great Western Railway (First Group) in conjunction with trained personnel from other train operating companies. In addition, this will cover business resilience and how the rail network must continue to operate during and after major incidents.


Charlotte Murray, Fire & Emergency Planning Manager, Great Western Railway

Charlotte has spent over 20 years in the rail industry and has been involved in Great Western Railway’s Incident Care Team for the past 14 years.  This has given her great visibility and understanding of how to manage a care team which is drawn from trained personnel in all positions of the organisation and how this impacts the wider business.

Charlotte sits on the Rail Delivery Group’s Emergency Planning Committee and Incident Care Team Committee and has had first-hand experience of dealing with the aftermath of major incidents and the impact on business resilience and continuity.

What's in it for you?

CPD and Networking opportunities.

All in attendance will get a chance to:

  • learn about the operation and management of an incident response team
  • understand how it affects the rail industry
  • understand how such incidents affect the staff working to support the railway
  • how major incidents have a knock-on effect to other areas of the business
  • hear about the lessons learnt from the operation of an incident care team.

Who should attend

Any health and safety professional, employee or manager

All our Branch meetings are open to all. Members or non-members. If you feel a colleague would benefit, please bring them along, but remember to book a place online.

What you need to know

If you wish to attend you will need to reserve a place at

Underground: Blackfriars or Southwark

  • UBM plc
  • 19th Floor, 240 Blackfriars Road, London, SE1 8FB
  • 18:00 (refreshments & networking from 17:45)
  • 19:30 (Finish)

For further information on this event, contact Mumtaz at


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