Use the links below to get to the different
parts of our Terms.
Intellectual property and
Search engines and email
Children 16 and under
Find a consultant with
MyIOSH and membership
Submitting comments on
Events and courses
Updates to our terms
1. Access to and use of this website, iosh.co.uk, is
provided by the Institution of Occupational Safety and Health
(IOSH). All use of iosh.co.uk, and any website owned by IOSH is on
these terms. If you don’t agree to abide by these terms, please
don’t use our websites.
2. We may update these terms at any time. You should visit
this page regularly to review the then-current terms because they
are binding on you. Some of these terms may be superseded by
special legal notices or terms located on particular pages on
iosh.co.uk or one of our microsites. Continued use of the website
constitutes your agreement to all such revised website terms.
3. Through the Site you may gain access to the commercial
products and services of IOSH Services Limited which is wholly
owned by IOSH. In addition to the website terms and conditions,
there may be some more terms and conditions relating to your
use/purchase of our products and services. Make sure you read these
at the time of ordering.
4. Some parts of our Site are for IOSH members only.
However, the majority of the Site is accessible to every user.
5. You must not use our website or microsites in any way
that causes the website to be damaged or access to the website to
be interrupted at all.
6. Your use of our website is also governed by our Data protection and privacy statement, the
7. The Site will normally be available all day, every day.
IOSH will not be liable for any loss suffered as a result of
downtime on all, or part, of the Site however it is caused.
8. While the information contained in the Site has been
compiled from sources believed to be current and reliable, IOSH
makes no warranties about the accuracy, reliability, completeness
or timeliness of such information and will not be liable for any
loss or damage suffered as a result of any error or omission which
9. The contents of the IOSH Site and our microsites
(including our forums) don’t constitute advice, and reliance upon
such content is entirely at the user’s own risk.
10. Some material, such as on the forums and blogs, will be
uploaded to the website by users. IOSH makes no warranties and
accepts no liability for such material.
11. IOSH will not be liable for any damages arising from
the use of, or inability to use, the Site or any of its
contents. Whilst precautions are taken (such as checking all
documents are virus-free), IOSH does not guarantee that the
Site is free of infection by viruses or anything else that may
be harmful or destructive. If use of the Site results in the need
for servicing or replacing equipment or data, IOSH is not
responsible for those costs.
12. We will, upon notification, consider removing any
material open to legal objection while it’s being investigated.
13. The information on the ‘Choosing a qualification’ page
is correct at the time of being published on our website.
Qualifications may have been added or removed since this list was
published. IOSH bears no responsibility for the information given
here, which is produced for guidance purposes only. All IOSH
membership applications are subject to ratification by the Board of
Trustees. The Institution reserves the right to refuse application,
irrespective of qualifications held.
14. Where an article, presentation or other document has
been written for the Branch or Group pages of our website by a
volunteer, the following disclaimer will be posted with
expressed in Branch or Group articles, presentations and other
documents, posted on this website are those of the author and not
necessarily those of the Institution of Occupational Safety and
Health (IOSH). Where the content includes discussion and
information about UK law or occupational health matters, this
should not be regarded as legal or medical advice. Where legal
advice is required, a suitably qualified lawyer should be
consulted. Where medical advice is required, a suitably qualified
medical practitioner should be consulted.
Save as set out in
excludes all warranties, conditions and implied terms, including
the warranty of non-infringement of third parties' rights.
Intellectual property and branding
15. Unless expressly stated otherwise, all information
contained on the Site is owned or licensed by IOSH. The information
and content contained on the Site, such as text, graphics,
software, images and other such material (“Material”), are
protected by (without limitation); copyright, database rights,
registered trade marks, passing-off rights or rights protected
under unfair competition laws, all of which may be protected under
both English and foreign laws (“Intellectual Property Rights”).
Unauthorised use of the Material by you may violate IOSH’s
Intellectual Property Rights.
15.1 In connection with your use of the Site you will:
- 15.1.1 be permitted to view, copy, download, store,
retransmit, display, distribute, show or play in public any
part or content of the Site for the purposes of research,
private study or for internal circulation within an organisation,
provided that all of the following are adhered to:
- 18.104.22.168 You retain all copyright notices and
other proprietary notices contained in the original Material
on any copy you make,
- 22.214.171.124 IOSH is quoted as the source and,
- 126.96.36.199 the content of the Material is not adapted or modified
in any way.
15.1.2 not use the Site nor the Material in any manner
which constitutes an infringement of any third party
rights (including Intellectual Property Rights).
15.2 The IOSH acronym and IOSH logo are registered trade
marks and cannot be reproduced without the prior written permission
of IOSH. All other trade marks or trade names in this site are
the marks of the respective owner(s) and any unauthorised use is
15.3 IOSH reserves the right to vary and change its
branding either totally or in part without notice and irrespective
of medium or format.
16. The IOSH logo is available to:
- partners, eg collaborators in a project in which IOSH is
- organisers of events that IOSH is sponsoring or is officially
- approved training organisations.
17. You'll need to ask us for permission before you can use
the logo. Where we give permission, usage is restricted to
direct, specific references to the particular project, event or
training programme that IOSH is involved with. The logo will
not be permitted to be used to imply a broad or generic IOSH
18. The logo isn’t available for members to use on an
individual basis. Full reproduction guidelines and logo
configurations are available to authorised users. If you’d
like permission to use the logo, please
get in touch so that we can confirm this and instruct you on
how to use the logo correctly.
Find out more
about using the IOSH logo.
Contributions to iosh.co.uk
19. Where you’re invited to submit any contribution to
iosh.co.uk, our microsites, our forums, consultation document
responses, or our blogs, you agree to grant IOSH, free of any
charge, the right to reproduce, create derivative works from
and exercise copyright and publicity rights with respect to
your contribution and in accordance with privacy restrictions set
forum private messages in any way unless it’s legally
requested, eg by the police.
20. If you post messages on any of our blogs or forums,
you’re responsible for making sure you don’t breach copyright
of anyone else and if you do, you must indemnify (pay) IOSH for any
loss we suffer through this.
21. You must read our Forum and Blog
rules before posting a message on the forums, sending a private
message or sending an entry for our blogs. If you don’t agree
to abide by our rules, please don’t use our forums, private
messaging facility or blogs.
22. Where we publish a document or page content on behalf
of, or written by, a third party, eg another association, all
responsibility for accuracy and liability of that document or
content belongs to the third party.
Search engines and email addresses
23. Remember our public forums and blogs are accessible to
everyone and are ‘crawled’ by search engines, such as Google and
Yahoo, on a daily basis. This means anything you post on one of our
three public forums and blogs could be indexed by a search engine
and returned in search engine results. IOSH accepts no
responsibility if your posting is returned in search engine
results. Member-only forums aren’t crawled by search
24. Your email address is not visible to other forum users.
To contact another user outside of the forums, you should use
our private messaging service. If you disclose your email
address in a forum posting or private message, you do so at your
own risk. We don’t accept responsibility if something goes wrong as
specific to each competition are posted on the relevant competition
page. You must read these before entering one of competitions.
Children 16 and under
26. Children of 16 years and under are not allowed to post
messages on the IOSH website. If you’re under 16 and need advice or
have a particular question for our forum users, why not ask your
parent, guardian or teacher to post the question on your behalf?
You’ll still be able to read the responses without having to
register for the forums.
27. This Site provides links to other websites that are not
under the control of the Institution. We don’t accept any
responsibility or liability for the privacy policies, content
or practices of these websites. If you decide to access linked
third party websites, you do so at your own risk. Unless
specifically stated otherwise, IOSH does not endorse any of the
products or services advertised or available on any of the sites it
links to. The law set out in non-UK websites may not be the same as
the law in the UK legislation.
28. We can’t accept any responsibility for information on
websites that we don’t manage but which may refer to IOSH.
29. Links on this Site are related to occupational safety
and health and in addition are directly relevant to one or more of
- IOSH’s vision and mission statement
- IOSH’s Corporate Plan
- Groups and their agreed terms of reference and activities,
- other specialist topics that form part of accepted occupational
safety and health knowledge.
30. In our Events calendar we may include links to websites
where you can see a map of the event venue location. IOSH isn’t
responsible for these websites or the accuracy of the information
given. IOSH also isn’t liable for the availability of accommodation
at an event.
31. Exceptionally, non-occupational safety and health
related links may be permitted where the linked site is considered
to be of direct benefit to IOSH members in their roles as
occupational safety and health professionals. A brief description
of each link outlines its content. Any description of a link
is at the discretion of IOSH.
32. Commercial organisations’ websites may be included in
links, provided they offer benefits to practitioners that cannot be
appropriately sourced elsewhere, or because they relate to a news
article on our site.
33. We retain the right to add or remove links on our
34.Links to the IOSH Site via the home page www.iosh.co.uk are welcome and can be made without
prior consent. All such links must be appropriate and relevant in
the context of IOSH and must not give the impression that IOSH is
in any way associated with or has approved such other website.
35. In general, the IOSH logo is not available for use as
a hypertext link on other websites. Our name, Institution of
Occupational Safety and Health, should be used to create the link.
Those considering use of the logo should read our intellectual
property and branding terms above.
36. Requests for permission to link to other areas of our
Site should be made to the
37. By subscribing to our news feeds you agree to abide by our
37.1 You may use the IOSH news feed ("Feed") to place the
content on your electronic device. We will use reasonable
endeavours to ensure that the Feed will be available at all times,
however, we do not guarantee that this will be the case.
37.2 You agree to abide by all applicable laws, regulations and
codes of conduct in your use of the Feed and content.
37.3 Any content available via the Feed belongs to IOSH. We own
the copyright and all other intellectual property rights associated
with the content.
37.4 You may not do any of the following without prior written
permission from IOSH:
- reproduce the content (other than allowed under the news feed
standard licence terms), or modify, or in any way commercially
exploit any of the content
- redistribute any of the content (including using it as part of
any library, archive or similar service)
- remove the copyright or trade mark notice(s) from any copies of
content made in accordance with these terms
- create a database in electronic or structured manual form by
systematically downloading and storing all and any of the
Standard licence terms
37.5 Subject to the terms of this agreement, IOSH grants you a
non-transferrable, non-sublicensable, royalty free non-exclusive
licence to display on your website ("Site") the headlines, active
links or other source identifiers and other information or
materials that you specifically select to receive from IOSH via the
IOSH news feed (‘Feed’).
37.6 All title, ownership rights and intellectual property
rights in and to the Feed shall remain the property of IOSH.
37.7 Nothing in these standard license terms grants you any
right to use the IOSH trade mark on your Site or elsewhere.
Use of IOSH content
37.8 You may not use the Feed or display any IOSH content on any
- incites hatred whether based on race, religion, gender,
sexuality or otherwise, or promotes, encourages or facilitate
- promotes, encourages or facilitates violence
- promotes, encourages or facilitates terrorism or other
activities that risk UK national security
- discriminates against any specific social group or otherwise
exploits vulnerable sections of society
- promotes, facilitates or encourages illegal activity
- are misleading, pornographic, defamatory, or contain illegal,
or otherwise actionable content under UK law.
37.9 You must ensure that all IOSH content on your site has an
accreditation to IOSH in accordance with the IOSH accreditation
guidelines (see clause 28).
37.10 You may not directly or indirectly charge users
specifically for accessing IOSH content or otherwise commercialise
such content, nor attempt to re-sell IOSH content in any way.
37.11 Where possible you must create a functional link back to
the IOSH webpage summarised by the IOSH content. If you are
displaying the Feed where a functional link back to IOSH is not
possible, you must display on-screen the URL from which the IOSH
content can be obtained (see clause 28).
37.12 You may not directly or indirectly change, edit, add to or
produce summaries of IOSH content or any content on the IOSH
website nor place any full-story IOSH content in an HTML
37.13 You may not directly or indirectly suggest any endorsement
or approval by IOSH of your Site or any non-IOSH entity, product or
content or any views expressed within your site or service.
37.14 You acknowledge that IOSH has absolute editorial control
over all IOSH content and you accept that IOSH is editorially
independent and that the editorial integrity of IOSH content is the
sole responsibility of IOSH.
37.15 Should you receive any enquiries which relate to IOSH or
the IOSH content you should promptly refer such enquiries to
our Web team.
Warranties and liability
37.16 You warrant to IOSH that:
- you have fully complied with, and shall continue to comply
fully with, all applicable laws and regulations;
- the Site shall contain no material which is libellous,
defamatory, pornographic, obscene or which brings IOSH into
disrepute, or which is in breach of any third party intellectual
property rights; and
- users of the Site shall be required to comply with terms that
are equivalent to the Standard Licence Terms in relation to their
use of IOSH content.
37.17 The IOSH feed is made available by IOSH on an "as is" and
"as available" basis and IOSH gives no warranty of any kind in
relation to the IOSH feed, the IOSH content, or any content on the
IOSH website. IOSH disclaims all implied warranties, including but
not limited to the implied warranties of satisfactory quality,
fitness for a particular purpose, non-infringement, compatibility,
and accuracy regarding the IOSH content, the IOSH feed and the IOSH
website and any content thereon.
37.18 To the maximum extent permitted by law, IOSH excludes all
liability to you for any loss or damage howsoever arising out of or
in connection with this agreement, including but not limited to any
liability arising in relation to the IOSH feed, IOSH content or any
content on the IOSH website, any virus or other contamination or
any unavailability of IOSH content.
37.19 Each provision of clauses 16-19 operate separately in
itself and survives independently of the others.
37.20 You hereby agree to indemnify, hold harmless and defend
IOSH in respect of all damages, costs and expenses, including
reasonable legal fees and litigation expenses, arising out of or as
a result of any breach of the standard licence terms or otherwise
in connection with your use of the IOSH feed (including IOSH
37.21 You may terminate this agreement and the licence granted
herein at any time by destroying or removing all copies of the IOSH
feed (including the IOSH content) from your Site, all hard drives,
networks and other storage media.
37.22 IOSH may restrict, suspend or terminate the IOSH feed,
this agreement, the licence granted herein or your access to the
IOSH feed at any time without liability. You agree to destroy all
copies of the IOSH feed (including the IOSH content) upon receiving
notice of termination from IOSH.
37.23 Clauses 16-20 (inclusive) and 24–27 (inclusive) shall
survive termination of this agreement.
37.24 Neither party may assign, charge, sublicense or otherwise
deal with its rights or obligations in this agreement in whole or
in part to any third party.
37.25 This agreement supersedes all prior agreements,
arrangements and understandings between the parties concerning its
subject matter. Each of the parties acknowledges that it has not
relied on any statement made by the other in the course of entering
into this agreement.
37.26 Any failure or delay by either party in exercising its
rights under any provisions of this agreement shall not be
construed as a waiver of those rights at any time now or in the
37.27 This agreement shall be governed by, construed and take
effect in accordance with English law and the English courts shall
have exclusive jurisdiction to settle any claim or dispute which
may arise out of or in connection with this agreement.
37.28 Any IOSH news feed or IOSH content on your site must
incorporate an attribution (credit) to IOSH in one of the following
- "From IOSH [insert name of website section here] "
- "This content/article is from the [insert name of website
section here] section of the IOSH website"
37.29 If you are displaying an IOSH news feed in a context where
a functional link back to the article on the IOSH website is not
possible then you must use the following attribution (credit):
- "From [insert url of website section here]".
37.30 By adding our news feeds to your website, you agreed
to abide by our standard licence
Find a consultant with OSHCR
38. The IOSH website provides links to the
Occupational Safety and Health Consultants Register
(OSCHR) which provides details of suitable
Registered Consultants for identified work. It is the
responsibility of the client to satisfy him or herself that
the consultant concerned has current professional indemnity and
public liability insurance and that they can provide the service(s)
IOSH cannot accept any liability for any service, advice,
guidance or information provided by consultants.
MyIOSH and membership
39. If you’re an IOSH member you’ll only be able to
register your membership number once with MyIOSH. If you’ve got any
problems with logging into MyIOSH, use our ‘forgotten password’
tool and we’ll send an email to your main MyIOSH email address
telling you your password.
40. You must register as yourself and not impersonate
another member or user. If we find out that you’ve registered with
false information, you may be barred from using the website. If
you’re a member, it may lead to disciplinary action.
41. Branch/Group members and Branch/Group Committee
members will have access to their relevant Branch and Group ‘member
only’ and ‘committee only’ areas in MyIOSH. They should use the
information they access here for IOSH Branch and Group purposes
42. IOSH membership fees (when you join IOSH or renew your
membership) can be paid through MyIOSH, and you will need to
click to accept the terms of membership and/or terms of renewal
when you go through the joining or renewal process.
- Read the
- The membership renewal terms will become available at the point
Submitting comments on consultation documents
43. All IOSH members are welcome to supply their views on
consultation documents to be considered as part of an IOSH
IOSH reserves the right not to include in an IOSH response to a
consultation document, any comment that it feels should not be
included, for example comments that:
- are racist, sexist or abusive
- promote individuals, organisations or products/services
- are outside the IOSH consensus view (eg of an extreme or
contrary nature), or
- are inaccurate or irrelevant to the issues in the consultation
Will you publish my details in the response?
No - all comments become anonymous once they’re submitted in the
IOSH response. Anyone reading the response won’t be able to tell
who has provided the comments.
Will you pass my details on to the organisation that has
published the document for comment?
No - we won’t pass your details on to any other party. The only
reason we may use your details is if we need to contact you for
admininstrative reasons regarding the consultation document you’ve
Copyright of submissions
44. The comments you submit to IOSH on consultation documents
are covered by our ‘Contributions to iosh.co.uk’ statement.
Find out more about consultations on
Events and courses
IOSH events and courses
Booking your place
45. If you’d like to book on to an IOSH event or course, please
visit the relevant webpage in our Events calendar for booking
information and fees (if applicable).
When you’ve booked your place and received confirmation, please
carefully check all the details and let us know as soon as possible
if anything isn’t right. Please keep a copy of the confirmation for
46. If an event or course is fully booked, you may be able to go
onto a waiting list. If you’re on a Corporate or Networks event
waiting list, we’ll contact you as soon as a place becomes
available. If you’re on a course waiting list, we’ll contact you
within six months if a place becomes available or if we provide
47. We have different cancellation policies for different events
and courses. If you’re unsure what type of event or course you’re
booked on to, please get in touch with the contact listed in the
booking confirmation or on the relevant webpage of the Events calendar.
If you cancel your place
- Corporate and Networks events
If you have to cancel your event booking, please let us know in
writing. For bookings over £100, we apply a charge of 50 per cent
of the booking price to cancellations we receive up to 14 days
before the event. Sorry, but we can’t offer a refund if you cancel
your place after then. We can’t refund any bookings under £100.
If you can’t attend but someone else can take your place, we can
transfer your booking for no extra charge, up to five days before
the event. We can’t give your place to someone else after this or
if they turn up on the day.
This policy applies to all Corporate or Networks events unless
otherwise noted on the event brochure. Please read all information
about your event thoroughly.
- Professional development courses
If you have to cancel your place, please let us know in writing.
Cancellation charges vary depending on how much notice you give.
Please check the terms and conditions page on the current Course directory for cancellation and transfer
Sorry, but we don’t refund any bookings for the Training
If we cancel an event or course
48. We rarely have to cancel one of our events or courses,
but there are different cancellation policies for different events
and courses. If you’re unsure what type of event or course you’re
booked on to, please get in touch with the contact listed in the
booking confirmation or on the relevant webpage of the Events calendar.
- Corporate, Networks and Trainer events
IOSH reserves the right to cancel any of its events. If we need
to cancel an event, we’ll offer you a full booking refund or
transfer your booking to a different one.
Sorry, but if we cancel an event, we can’t reimburse you for any
associated expenses, eg travel or accommodation costs.
Accommodation will only be reimbursed if booked as part of a
If we need to cancel an event that you’ve booked to attend,
we’ll contact you by email and phone, and we’ll post a cancellation
notice on the relevant page of the IOSH website. If you’ve booked
onto an IOSH event, please check the website the day before it’s
due to start in case we haven’t been able to reach you.
IOSH also reserves the right to amend any event if circumstances
beyond our control change.
- Professional development courses
We sometimes have to cancel our courses, move their dates or
change content for reasons beyond our control. If this happens,
we’ll contact you at least two weeks before the course is due to
start and offer you either a transfer to another course or a full
refund. Sorry, but we can’t reimburse you for any associated
expenses, eg travel or accommodation costs.
49. IOSH can’t be held liable for cancellations or
refunds for related events that are or have been advertised on an
50. These terms (together with the documents referred to in
them) tell you the terms and conditions on which IOSH will supply
the goods listed on our website http://www.iosh.co.uk to you. Please
read these terms and conditions carefully before ordering any
PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY
BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND
CONDITIONS AND YOUR ORDER FOR FUTURE REFERENCE.
This page states the Terms and Conditions (the
"terms") under which you may use the website
located at www.iosh.co.uk (the
"website") and which govern our supply of goods to
IOSH Services Limited, referred to as "we",
"us" or "our" in these terms, may
revise these terms at any time by updating this posting. The terms
"yourself" and "yours", when used
in these terms, includes any user of the website, whether such user
is a consumer or a business.
50.1 Formation of the Contract
Where you place an order for goods, no contract exists between
you and us for the sale of any goods until you have received
confirmation that your order has been dispatched. Once you receive
confirmation that your order has been dispatched, there is a
binding legal contract between the parties (the
"contract"). Any goods on the same order which are
not confirmed as having been dispatched do not form part of that
In using this website and by placing an order, you warrant that
you are legally capable of entering into a binding contract and
that you are at least 18 years old.
50.2 Description and price of the goods
The description and price of the goods you order will be as
shown on this website at the time you submit your order. You can
correct any errors to your order up to the point at which you click
on "Complete Order" on the final page of the ordering process.
Sometimes the product specifications of goods may change, in
which case we will offer you a reasonable substitute of the same or
better quality at the same price. Goods are subject to
availability. If on receipt of your order the goods are not in
stock, we will inform you within a reasonable amount of time and
you are free to cancel your order. If you wish to cancel your
order we will refund or credit you for any sum that has been paid
by you or debited from your credit card or other account for those
Every effort is made to ensure that prices shown on this website
are accurate at the time you place your order. If an error is
found, we will inform you within a reasonable amount of time and
offer you the option of reconfirming your order at the correct
price or cancelling your order with a full refund or credit.
The price of goods shown on this website does not include the
cost of delivery. Details of delivery charges are shown on the
payment page when you make an order. Prices and delivery
charges include VAT where applicable and is charged at the rate
prevailing at the relevant tax point and will be shown separately
on your invoice/statement.
Offers are only available subject to their specific terms and
conditions which will be shown on this website.
Payment for goods and delivery charges can be made by any method
shown on the website at the time you place your order.
Credit and debit cards will be authorised against the
transaction when you submit your order. However, we will only
take payment once your order is ready to be dispatched. Goods
will be dispatched to you within 48 hours of receipt of payment by
All credit and debit card payments are securely processed using
WorldPay. We never store any credit
or debit card details on our website. Remember, check the card
details you give Worldpay. If they aren’t correct, or if your
credit/debit card company doesn’t allow the transaction, they won’t
be able to process your payment and we won’t be able to process
Worldpay will send you an email confirming the amount that has
been charged to your card.
The MyIOSH pages of the IOSH website have been certified by
that all data transactions are secure, private and tamper
Please don’t send us any credit/debit card details in an email
as we can’t accept responsibility if your email gets lost or
The goods you order will be delivered to the address you give
when you place your order, subject to payment of the relevant
delivery charge. If we do not deliver to a particular destination
you will be so notified by us before you submit your order or as
soon as possible thereafter.
We aim to dispatch all deliveries within 48 hours (Monday -
Friday (but excluding bank or public holidays in England, Scotland
and Wales)) or as soon as possible thereafter subject to the goods
being in stock.
You may need to sign for the goods at the point of delivery.
Every effort will be made to deliver the goods as soon as
possible after your order has been accepted by us and in any event
within 30 days of your order. However, we will not be liable
for any loss or damage suffered by you through any reasonable or
unavoidable delay in delivery. We will inform you of any delay as
soon as possible.
50.5 Your right of cancellation
Where the contract is between IOSH and you as a consumer, you
have the right to cancel the contract at any time up to the end of
seven working days after you receive your goods. A working day is
any day other than weekends and bank or other public holidays.
To exercise your right of cancellation, you must give written
notice to us by hand, post, fax or email, at the address, fax
number or email address shown below, giving details of the goods
ordered and (where appropriate) their delivery.
If you exercise your right of cancellation after the goods have
been delivered, you will be responsible for returning the goods to
us at your own cost (unless we delivered the goods in error or if
the goods are damaged or defective when delivered). The goods must
be returned to the address shown below within 21 days of your
receipt of those goods. You must take all reasonable care to ensure
that the goods are not damaged in the meantime or in transit.
Once you have notified us that you are cancelling the contract,
and provided that the goods have been received in an acceptable
condition, we will refund or credit you within 30 days for any sum
that has been paid by you or debited from your credit card or other
account for those items.
If we do not receive the item back from you with the delivery
note we may arrange for collection of the item from you at your
50.6 Returns and Refunds
In addition to your rights of cancellation under clause 5, if
you wish to obtain a refund, the goods must be returned to the
'Return address' given on your invoice within  days of your
receipt of those goods in the same condition in which they were
sent to you. Where Products comprise audio/video recordings or
computer software these must be returned unopened with any seals
and shrink-wrap intact. Clothing returns must have labels attached.
You will be liable for paying the postage charge for returning
non-faulty items. We will usually refund any money received from
you using the same method originally used to pay for your purchase.
If the goods were paid for using a card which has since been
cancelled or has expired we will send a cheque to your billing
address. The delivery cost you originally paid is non-refundable
unless we have sent you an incorrect item. If we are making a
refund, we will usually do so as soon as possible and, in any case,
within 30 days of the day on which we received the returned goods
in question from you.
If you wish to obtain a refund because of a defect in the goods,
you will be refunded in full provided that we are satisfied that
the defect is genuine and that we cannot replace the goods within a
reasonable period of time.
Get in touch with our Gift and book sales team if
you have any queries about refunds and exchanges on +44 (0)178 724
50.7 Risk and Title
You will become the owner of your ordered goods and responsible
for risk of loss of or damage to them once they have been delivered
If you receive any goods from us that are damaged, defective or
incorrect you should notify us in writing at the address, fax
number or email address on your invoice. If you return the damaged,
defective or incorrect item to us within a reasonable time, we will
provide you with a replacement free of charge. This does not affect
your statutory rights.
This warranty does not apply to any defect in the goods arising
from fair wear and tear, wilful damage, accident, negligence by you
or any third party, use other than recommended by us, or failure to
follow our instructions.
50.9 Limitation of Liability
50.9.1 The terms and this clause [46.9] do not affect your
statutory rights if you are dealing as a consumer when purchasing
50.9.2 We shall not be liable to you in contract, tort
(including without limitation negligence) and/or breach of
statutory duty for any loss of profits, business, goodwill,
reputation, revenue or business opportunity whether direct or
indirect and for any other indirect or consequential (including
economic) loss of any kind which you may suffer by reason of any
act, omission, neglect or default (including negligence) in the
performance of this contract by us or our agents.
50.9.3 Nothing in these terms shall operate so as to:
- exclude either party's non-excludable liability in respect of
death or personal injury caused by its negligence or the negligence
of its servants or agents; or
- affect your statutory rights where goods are sold to you and
you are dealing as a consumer within the meaning of the Unfair
Contract Terms Act; or
- exclude the application of Section 12 of the Sale of Goods Act
- exclude liability for fraudulent misrepresentation.
50.9.4 We will not be held responsible for any delay or failure
to comply with the obligations under these terms if the delay or
failure arises from any cause which is beyond our reasonable
50.9.5 Save as set out in these terms, we, to the fullest extent
permitted by law, exclude all warranties, conditions and implied
terms, including the warranty of satisfactory quality, and the
warranty of fitness for particular purpose.
51. We’re committed to providing a high quality, accessible
and responsive service to our members and the public. However, if
you believe that things have gone wrong, please send your
complaints and comments to the Web team. Where we can’t resolve
your concern, it will then be referred to the Director
of Communications. You mustn’t post complaints on the
discussion forums. Please allow up to five working days for a
52. You agree that English law shall apply to these terms
and to submit to the jurisdiction of the English courts if a
dispute arises. We aim to ensure our Site complies with English law
but not laws of any other country. If there is anything on the Site
that you are not allowed under the laws to which you are subject to
access or see, stop using the Site immediately.
Updates to our terms
53. We reserve the right to update this statement at any
time without prior notice to you. We may highlight any
changes to this statement in the News
section of the website. It’s up to you to make sure you’ve read the
changes to this statement.
Institution of Occupational Safety and Health
t +44(0)116 257 3100
f +44(0)116 257 3101