Access Key	Description
1	Home Page

Terms of Use

Terms of use

Use the links below to get to the different parts of our Terms.

Our terms

Liability disclaimer

Intellectual property and branding

Contributions to iosh.co.uk

Search engines and email addresses

Competitions

Children 16 and under

Links outward

Links inward

RSS feeds

Find a consultant with OSCHR

MyIOSH and membership

Submitting comments on consultation documents

Our terms

1. Access to and use of this website, iosh.co.uk, is provided by the Institution of Occupational Safety and Health (IOSH). All use of iosh.co.uk, and any website owned by IOSH is on these terms. If you don’t agree to abide by these terms, please don’t use our websites.

2. We may update these terms at any time. You should visit this page regularly to review the then-current terms because they are binding on you. Some of these terms may be superseded by special legal notices or terms located on particular pages on iosh.co.uk or one of our microsites. Continued use of the website constitutes your agreement to all such revised website terms.

3. Through the Site you may gain access to the commercial products and services of IOSH Services Limited which is wholly owned by IOSH. In addition to the website terms and conditions, there may be some more terms and conditions relating to your use/purchase of our products and services. Make sure you read these at the time of ordering.

4. Some parts of our Site are for IOSH members only. However, the majority of the Site is accessible to every user.

5. You must not use our website or microsites in any way that causes the website to be damaged or access to the website to be interrupted at all.

6. Your use of our website is also governed by our Data protection and privacy statement, the provisions of which also form part of these terms of use.

Liability disclaimer

7. The Site will normally be available all day, every day. IOSH will not be liable for any loss suffered as a result of downtime on all, or part, of the Site however it is caused.

8. While the information contained in the Site has been compiled from sources believed to be current and reliable, IOSH makes no warranties about the accuracy, reliability, completeness or timeliness of such information and will not be liable for any loss or damage suffered as a result of any error or omission which may occur.

9. The contents of the IOSH Site and our microsites (including our forums) don’t constitute advice, and reliance upon such content is entirely at the user’s own risk.

10. Some material, such as on the forums and blogs, will be uploaded to the website by users. IOSH makes no warranties and accepts no liability for such material.

11. IOSH will not be liable for any damages arising from the use of, or inability to use, the Site or any of its contents. Whilst precautions are taken (such as checking all documents are virus-free), IOSH does not guarantee that the Site is free of infection by viruses or anything else that may be harmful or destructive. If use of the Site results in the need for servicing or replacing equipment or data, IOSH is not responsible for those costs.

12. We will, upon notification, consider removing any material open to legal objection while it’s being investigated.

13. The information on the ‘Choosing a qualification’ page is correct at the time of being published on our website. Qualifications may have been added or removed since this list was published. IOSH bears no responsibility for the information given here, which is produced for guidance purposes only. All IOSH membership applications are subject to ratification by the Board of Trustees. The Institution reserves the right to refuse application, irrespective of qualifications held.

14. Where an article, presentation or other document has been written for the Branch or Group pages of our website by a volunteer, the following disclaimer will be posted with it:

The opinions expressed in Branch or Group articles, presentations and other documents, posted on this website are those of the author and not necessarily those of the Institution of Occupational Safety and Health (IOSH). Where the content includes discussion and information about UK law or occupational health matters, this should not be regarded as legal or medical advice. Where legal advice is required, a suitably qualified lawyer should be consulted. Where medical advice is required, a suitably qualified medical practitioner should be consulted.

Save as set out in these terms of use, IOSH, to the fullest extent permitted by law, excludes all warranties, conditions and implied terms, including the warranty of non-infringement of third parties' rights.

Intellectual property and branding

15. Unless expressly stated otherwise, all information contained on the Site is owned or licensed by IOSH. The information and content contained on the Site, such as text, graphics, software, images and other such material (“Material”), are protected by (without limitation); copyright, database rights, registered trade marks, passing-off rights or rights protected under unfair competition laws, all of which may be protected under both English and foreign laws (“Intellectual Property Rights”). Unauthorised use of the Material by you may violate IOSH’s Intellectual Property Rights.

15.1 In connection with your use of the Site you will:

15.1.1 be permitted to view, copy, download, store, retransmit, display, distribute, show or play in public any part or content of the Site for the purposes of research, private study or for internal circulation within an organisation, provided that all of the following are adhered to:
15.1.1.1 You retain all copyright notices and other proprietary notices contained in the original Material on any copy you make,
15.1.1.2 IOSH is quoted as the source and,
15.1.1.3 the content of the Material is not adapted or modified in any way.

15.1.2 not use the Site nor the Material in any manner which constitutes an infringement of any third party rights (including Intellectual Property Rights).

15.2 The IOSH acronym and IOSH logo are registered trade marks and cannot be reproduced without the prior written permission of IOSH. All other trade marks or trade names in this site are the marks of the respective owner(s) and any unauthorised use is prohibited.

15.3 IOSH reserves the right to vary and change its branding either totally or in part without notice and irrespective of medium or format.

16. The IOSH logo is available to:

partners, eg collaborators in a project in which IOSH is formally involved
organisers of events that IOSH is sponsoring or is officially associated with
approved training organisations.

17. You'll need to ask us for permission before you can use the logo. Where we give permission, usage is restricted to direct, specific references to the particular project, event or training programme that IOSH is involved with. The logo will not be permitted to be used to imply a broad or generic IOSH association.

18. The logo isn’t available for members to use on an individual basis. Full reproduction guidelines and logo configurations are available to authorised users. If you’d like permission to use the logo, please get in touch so that we can confirm this and instruct you on how to use the logo correctly.

Find out more about using the IOSH logo.

Contributions to iosh.co.uk

19. Where you’re invited to submit any contribution to iosh.co.uk, our microsites, our forums, consultation document responses, or our blogs, you agree to grant IOSH, free of any charge, the right to reproduce, create derivative works from and exercise copyright and publicity rights with respect to your contribution and in accordance with privacy restrictions set out in IOSH’s privacy policy. We won’t reproduce or use your forum private messages in any way unless it’s legally requested, eg by the police.

20. If you post messages on any of our blogs or forums, you’re responsible for making sure you don’t breach copyright of anyone else and if you do, you must indemnify (pay) IOSH for any loss we suffer through this.

21. You must read our Forum and Blog rules before posting a message on the forums, sending a private message or sending an entry for our blogs. If you don’t agree to abide by our rules, please don’t use our forums, private messaging facility or blogs.

22. Where we publish a document or page content on behalf of, or written by, a third party, eg another association, all responsibility for accuracy and liability of that document or content belongs to the third party.

Search engines and email addresses

23. Remember our public forums and blogs are accessible to everyone and are ‘crawled’ by search engines, such as Google and Yahoo, on a daily basis. This means anything you post on one of our three public forums and blogs could be indexed by a search engine and returned in search engine results. IOSH accepts no responsibility if your posting is returned in search engine results. Member-only forums aren’t crawled by search engines.

24. Your email address is not visible to other forum users. To contact another user outside of the forums, you should use our private messaging service. If you disclose your email address in a forum posting or private message, you do so at your own risk. We don’t accept responsibility if something goes wrong as a result.

Competitions

25. In addition to these terms of use and our website Data protection and privacy statement, rules specific to each competition are posted on the relevant competition page. You must read these before entering one of competitions.

Children 16 and under

26. Children of 16 years and under are not allowed to post messages on the IOSH website. If you’re under 16 and need advice or have a particular question for our forum users, why not ask your parent, guardian or teacher to post the question on your behalf? You’ll still be able to read the responses without having to register for the forums.

Links outward

27. This Site provides links to other websites that are not under the control of the Institution. We don’t accept any responsibility or liability for the privacy policies, content or practices of these websites. If you decide to access linked third party websites, you do so at your own risk. Unless specifically stated otherwise, IOSH does not endorse any of the products or services advertised or available on any of the sites it links to. The law set out in non-UK websites may not be the same as the law in the UK legislation.

28. We can’t accept any responsibility for information on websites that we don’t manage but which may refer to IOSH.

29. Links on this Site are related to occupational safety and health and in addition are directly relevant to one or more of the following:

IOSH’s vision and mission statement
IOSH’s Corporate Plan
Groups and their agreed terms of reference and activities, or
other specialist topics that form part of accepted occupational safety and health knowledge.

30. In our Events calendar we may include links to websites where you can see a map of the event venue location. IOSH isn’t responsible for these websites or the accuracy of the information given. IOSH also isn’t liable for the availability of accommodation at an event.

31. Exceptionally, non-occupational safety and health related links may be permitted where the linked site is considered to be of direct benefit to IOSH members in their roles as occupational safety and health professionals. A brief description of each link outlines its content. Any description of a link is at the discretion of IOSH.

32. Commercial organisations’ websites may be included in links, provided they offer benefits to practitioners that cannot be appropriately sourced elsewhere, or because they relate to a news article on our site.

33. We retain the right to add or remove links on our Site.

Links inward

34.Links to the IOSH Site via the home page www.iosh.co.uk are welcome and can be made without prior consent. All such links must be appropriate and relevant in the context of IOSH and must not give the impression that IOSH is in any way associated with or has approved such other website.

35. In general, the IOSH logo is not available for use as a hypertext link on other websites. Our name, Institution of Occupational Safety and Health, should be used to create the link. Those considering use of the logo should read our intellectual property and branding terms above.

36. Requests for permission to link to other areas of our Site should be made to the Web team.

RSS feeds

37. By subscribing to our news feeds you agree to abide by our news feed terms of use:

37.1 You may use the IOSH news feed ("Feed") to place the content on your electronic device. We will use reasonable endeavours to ensure that the Feed will be available at all times, however, we do not guarantee that this will be the case.

37.2 You agree to abide by all applicable laws, regulations and codes of conduct in your use of the Feed and content.

37.3 Any content available via the Feed belongs to IOSH. We own the copyright and all other intellectual property rights associated with the content.

37.4 You may not do any of the following without prior written permission from IOSH:

reproduce the content (other than allowed under the news feed standard licence terms), or modify, or in any way commercially exploit any of the content
redistribute any of the content (including using it as part of any library, archive or similar service)
remove the copyright or trade mark notice(s) from any copies of content made in accordance with these terms
create a database in electronic or structured manual form by systematically downloading and storing all and any of the content.

Standard licence terms

Licence

37.5 Subject to the terms of this agreement, IOSH grants you a non-transferrable, non-sublicensable, royalty free non-exclusive licence to display on your website ("Site") the headlines, active links or other source identifiers and other information or materials that you specifically select to receive from IOSH via the IOSH news feed (‘Feed’).

37.6 All title, ownership rights and intellectual property rights in and to the Feed shall remain the property of IOSH.

37.7 Nothing in these standard license terms grants you any right to use the IOSH trade mark on your Site or elsewhere.

Use of IOSH content

37.8 You may not use the Feed or display any IOSH content on any Site that:

incites hatred whether based on race, religion, gender, sexuality or otherwise, or promotes, encourages or facilitate antisocial behaviour
promotes, encourages or facilitates violence
promotes, encourages or facilitates terrorism or other activities that risk UK national security
discriminates against any specific social group or otherwise exploits vulnerable sections of society
promotes, facilitates or encourages illegal activity
are misleading, pornographic, defamatory, or contain illegal, or otherwise actionable content under UK law.

37.9 You must ensure that all IOSH content on your site has an accreditation to IOSH in accordance with the IOSH accreditation guidelines (see clause 28).

37.10 You may not directly or indirectly charge users specifically for accessing IOSH content or otherwise commercialise such content, nor attempt to re-sell IOSH content in any way.

37.11 Where possible you must create a functional link back to the IOSH webpage summarised by the IOSH content. If you are displaying the Feed where a functional link back to IOSH is not possible, you must display on-screen the URL from which the IOSH content can be obtained (see clause 28).

37.12 You may not directly or indirectly change, edit, add to or produce summaries of IOSH content or any content on the IOSH website nor place any full-story IOSH content in an HTML frame-set.

37.13 You may not directly or indirectly suggest any endorsement or approval by IOSH of your Site or any non-IOSH entity, product or content or any views expressed within your site or service.

37.14 You acknowledge that IOSH has absolute editorial control over all IOSH content and you accept that IOSH is editorially independent and that the editorial integrity of IOSH content is the sole responsibility of IOSH.

37.15 Should you receive any enquiries which relate to IOSH or the IOSH content you should promptly refer such enquiries to our Web team.

Warranties and liability

37.16 You warrant to IOSH that:

you have fully complied with, and shall continue to comply fully with, all applicable laws and regulations;
the Site shall contain no material which is libellous, defamatory, pornographic, obscene or which brings IOSH into disrepute, or which is in breach of any third party intellectual property rights; and
users of the Site shall be required to comply with terms that are equivalent to the Standard Licence Terms in relation to their use of IOSH content.

37.17 The IOSH feed is made available by IOSH on an "as is" and "as available" basis and IOSH gives no warranty of any kind in relation to the IOSH feed, the IOSH content, or any content on the IOSH website. IOSH disclaims all implied warranties, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, and accuracy regarding the IOSH content, the IOSH feed and the IOSH website and any content thereon.

37.18 To the maximum extent permitted by law, IOSH excludes all liability to you for any loss or damage howsoever arising out of or in connection with this agreement, including but not limited to any liability arising in relation to the IOSH feed, IOSH content or any content on the IOSH website, any virus or other contamination or any unavailability of IOSH content.

37.19 Each provision of clauses 16-19 operate separately in itself and survives independently of the others.

Indemnity

37.20 You hereby agree to indemnify, hold harmless and defend IOSH in respect of all damages, costs and expenses, including reasonable legal fees and litigation expenses, arising out of or as a result of any breach of the standard licence terms or otherwise in connection with your use of the IOSH feed (including IOSH content).

Termination

37.21 You may terminate this agreement and the licence granted herein at any time by destroying or removing all copies of the IOSH feed (including the IOSH content) from your Site, all hard drives, networks and other storage media.

37.22 IOSH may restrict, suspend or terminate the IOSH feed, this agreement, the licence granted herein or your access to the IOSH feed at any time without liability. You agree to destroy all copies of the IOSH feed (including the IOSH content) upon receiving notice of termination from IOSH.

37.23 Clauses 16-20 (inclusive) and 24–27 (inclusive) shall survive termination of this agreement.

General

37.24 Neither party may assign, charge, sublicense or otherwise deal with its rights or obligations in this agreement in whole or in part to any third party.

37.25 This agreement supersedes all prior agreements, arrangements and understandings between the parties concerning its subject matter. Each of the parties acknowledges that it has not relied on any statement made by the other in the course of entering into this agreement.

37.26 Any failure or delay by either party in exercising its rights under any provisions of this agreement shall not be construed as a waiver of those rights at any time now or in the future.

37.27 This agreement shall be governed by, construed and take effect in accordance with English law and the English courts shall have exclusive jurisdiction to settle any claim or dispute which may arise out of or in connection with this agreement.

Accreditation Guidelines

37.28 Any IOSH news feed or IOSH content on your site must incorporate an attribution (credit) to IOSH in one of the following forms:

"From IOSH [insert name of website section here] "
"This content/article is from the [insert name of website section here] section of the IOSH website"

37.29 If you are displaying an IOSH news feed in a context where a functional link back to the article on the IOSH website is not possible then you must use the following attribution (credit):

"From [insert url of website section here]".

37.30 By adding our news feeds to your website, you agreed to abide by our standard licence terms.

Find a consultant with OSHCR

38. The IOSH website provides links to the Occupational Safety and Health Consultants Register (OSCHR) which provides details of suitable Registered Consultants for identified work. It is the responsibility of the client to satisfy him or herself that the consultant concerned has current professional indemnity and public liability insurance and that they can provide the service(s) required.

IOSH cannot accept any liability for any service, advice, guidance or information provided by consultants.

MyIOSH and membership

39. If you’re an IOSH member you’ll only be able to register your membership number once with MyIOSH. If you’ve got any problems with logging into MyIOSH, use our ‘forgotten password’ tool and we’ll send an email to your main MyIOSH email address telling you your password.

40. You must register as yourself and not impersonate another member or user. If we find out that you’ve registered with false information, you may be barred from using the website. If you’re a member, it may lead to disciplinary action.

41. Branch/Group members and Branch/Group Committee members will have access to their relevant Branch and Group ‘member only’ and ‘committee only’ areas in MyIOSH. They should use the information they access here for IOSH Branch and Group purposes only.

42. IOSH membership fees (when you join IOSH or renew your membership) can be paid through MyIOSH, and you will need to click to accept the terms of membership and/or terms of renewal when you go through the joining or renewal process.

Read the Membership terms.
The membership renewal terms will become available at the point of renewal.

Submitting comments on consultation documents

43. All IOSH members are welcome to supply their views on consultation documents to be considered as part of an IOSH response.

IOSH reserves the right not to include in an IOSH response to a consultation document, any comment that it feels should not be included, for example comments that:

are racist, sexist or abusive
promote individuals, organisations or products/services
are outside the IOSH consensus view (eg of an extreme or contrary nature), or
are inaccurate or irrelevant to the issues in the consultation document.

Will you publish my details in the response?
No - all comments become anonymous once they’re submitted in the IOSH response. Anyone reading the response won’t be able to tell who has provided the comments.

Will you pass my details on to the organisation that has published the document for comment?
No - we won’t pass your details on to any other party. The only reason we may use your details is if we need to contact you for admininstrative reasons regarding the consultation document you’ve commented on.

Copyright of submissions

44. The comments you submit to IOSH on consultation documents are covered by our ‘Contributions to iosh.co.uk’ statement. Find out more about consultations on documents.

Events and courses

IOSH events and courses

Booking your place

45. If you’d like to book on to an IOSH event or course, please visit the relevant webpage in our Events calendar for booking information and fees (if applicable).

When you’ve booked your place and received confirmation, please carefully check all the details and let us know as soon as possible if anything isn’t right. Please keep a copy of the confirmation for your records.

46. If an event or course is fully booked, you may be able to go onto a waiting list. If you’re on a Corporate or Networks event waiting list, we’ll contact you as soon as a place becomes available. If you’re on a course waiting list, we’ll contact you within six months if a place becomes available or if we provide alternative courses.

Cancellations

47. We have different cancellation policies for different events and courses. If you’re unsure what type of event or course you’re booked on to, please get in touch with the contact listed in the booking confirmation or on the relevant webpage of the Events calendar.

If you cancel your place

Corporate and Networks events

If you have to cancel your event booking, please let us know in writing. For bookings over £100, we apply a charge of 50 per cent of the booking price to cancellations we receive up to 14 days before the event. Sorry, but we can’t offer a refund if you cancel your place after then. We can’t refund any bookings under £100.

If you can’t attend but someone else can take your place, we can transfer your booking for no extra charge, up to five days before the event. We can’t give your place to someone else after this or if they turn up on the day.

This policy applies to all Corporate or Networks events unless otherwise noted on the event brochure. Please read all information about your event thoroughly.

Professional development courses

If you have to cancel your place, please let us know in writing. Cancellation charges vary depending on how much notice you give. Please check the terms and conditions page on the current Course directory for cancellation and transfer details.

Trainer events

Sorry, but we don’t refund any bookings for the Training Roadshows.

If we cancel an event or course

48. We rarely have to cancel one of our events or courses, but there are different cancellation policies for different events and courses. If you’re unsure what type of event or course you’re booked on to, please get in touch with the contact listed in the booking confirmation or on the relevant webpage of the Events calendar.

Corporate, Networks and Trainer events

IOSH reserves the right to cancel any of its events. If we need to cancel an event, we’ll offer you a full booking refund or transfer your booking to a different one.

Sorry, but if we cancel an event, we can’t reimburse you for any associated expenses, eg travel or accommodation costs. Accommodation will only be reimbursed if booked as part of a conference pass.

If we need to cancel an event that you’ve booked to attend, we’ll contact you by email and phone, and we’ll post a cancellation notice on the relevant page of the IOSH website. If you’ve booked onto an IOSH event, please check the website the day before it’s due to start in case we haven’t been able to reach you.

IOSH also reserves the right to amend any event if circumstances beyond our control change.

Professional development courses

We sometimes have to cancel our courses, move their dates or change content for reasons beyond our control. If this happens, we’ll contact you at least two weeks before the course is due to start and offer you either a transfer to another course or a full refund. Sorry, but we can’t reimburse you for any associated expenses, eg travel or accommodation costs.

Non-IOSH events

49. IOSH can’t be held liable for cancellations or refunds for related events that are or have been advertised on an IOSH website.

IOSH shop

50. These terms (together with the documents referred to in them) tell you the terms and conditions on which IOSH will supply the goods listed on our website http://www.iosh.co.uk to you. Please read these terms and conditions carefully before ordering any goods.

PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND CONDITIONS AND YOUR ORDER FOR FUTURE REFERENCE.
This page states the Terms and Conditions (the "terms") under which you may use the website located at www.iosh.co.uk (the "website") and which govern our supply of goods to you.

IOSH Services Limited, referred to as "we", "us" or "our" in these terms, may revise these terms at any time by updating this posting. The terms "you", "your", "yourself" and "yours", when used in these terms, includes any user of the website, whether such user is a consumer or a business.

50.1 Formation of the Contract

Where you place an order for goods, no contract exists between you and us for the sale of any goods until you have received confirmation that your order has been dispatched. Once you receive confirmation that your order has been dispatched, there is a binding legal contract between the parties (the "contract"). Any goods on the same order which are not confirmed as having been dispatched do not form part of that contract.

In using this website and by placing an order, you warrant that you are legally capable of entering into a binding contract and that you are at least 18 years old.

50.2 Description and price of the goods

The description and price of the goods you order will be as shown on this website at the time you submit your order. You can correct any errors to your order up to the point at which you click on "Complete Order" on the final page of the ordering process.

Sometimes the product specifications of goods may change, in which case we will offer you a reasonable substitute of the same or better quality at the same price. Goods are subject to availability. If on receipt of your order the goods are not in stock, we will inform you within a reasonable amount of time and you are free to cancel your order. If you wish to cancel your order we will refund or credit you for any sum that has been paid by you or debited from your credit card or other account for those goods.

Every effort is made to ensure that prices shown on this website are accurate at the time you place your order. If an error is found, we will inform you within a reasonable amount of time and offer you the option of reconfirming your order at the correct price or cancelling your order with a full refund or credit.

The price of goods shown on this website does not include the cost of delivery. Details of delivery charges are shown on the payment page when you make an order. Prices and delivery charges include VAT where applicable and is charged at the rate prevailing at the relevant tax point and will be shown separately on your invoice/statement.

Offers are only available subject to their specific terms and conditions which will be shown on this website.

50.3 Payment

Payment for goods and delivery charges can be made by any method shown on the website at the time you place your order.

Credit and debit cards will be authorised against the transaction when you submit your order. However, we will only take payment once your order is ready to be dispatched. Goods will be dispatched to you within 48 hours of receipt of payment by us.

All credit and debit card payments are securely processed using WorldPay. We never store any credit or debit card details on our website. Remember, check the card details you give Worldpay. If they aren’t correct, or if your credit/debit card company doesn’t allow the transaction, they won’t be able to process your payment and we won’t be able to process your order.

Worldpay will send you an email confirming the amount that has been charged to your card.

The MyIOSH pages of the IOSH website have been certified by GlobalSign that all data transactions are secure, private and tamper proof.

Please don’t send us any credit/debit card details in an email as we can’t accept responsibility if your email gets lost or intercepted.

50.4 Delivery

The goods you order will be delivered to the address you give when you place your order, subject to payment of the relevant delivery charge. If we do not deliver to a particular destination you will be so notified by us before you submit your order or as soon as possible thereafter.

We aim to dispatch all deliveries within 48 hours (Monday - Friday (but excluding bank or public holidays in England, Scotland and Wales)) or as soon as possible thereafter subject to the goods being in stock.

You may need to sign for the goods at the point of delivery.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted by us and in any event within 30 days of your order. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. We will inform you of any delay as soon as possible.

50.5 Your right of cancellation

Where the contract is between IOSH and you as a consumer, you have the right to cancel the contract at any time up to the end of seven working days after you receive your goods. A working day is any day other than weekends and bank or other public holidays.

To exercise your right of cancellation, you must give written notice to us by hand, post, fax or email, at the address, fax number or email address shown below, giving details of the goods ordered and (where appropriate) their delivery.

If you exercise your right of cancellation after the goods have been delivered, you will be responsible for returning the goods to us at your own cost (unless we delivered the goods in error or if the goods are damaged or defective when delivered). The goods must be returned to the address shown below within 21 days of your receipt of those goods. You must take all reasonable care to ensure that the goods are not damaged in the meantime or in transit.

Once you have notified us that you are cancelling the contract, and provided that the goods have been received in an acceptable condition, we will refund or credit you within 30 days for any sum that has been paid by you or debited from your credit card or other account for those items.

If we do not receive the item back from you with the delivery note we may arrange for collection of the item from you at your cost.

50.6 Returns and Refunds

In addition to your rights of cancellation under clause 5, if you wish to obtain a refund, the goods must be returned to the 'Return address' given on your invoice within [21] days of your receipt of those goods in the same condition in which they were sent to you. Where Products comprise audio/video recordings or computer software these must be returned unopened with any seals and shrink-wrap intact. Clothing returns must have labels attached. You will be liable for paying the postage charge for returning non-faulty items. We will usually refund any money received from you using the same method originally used to pay for your purchase. If the goods were paid for using a card which has since been cancelled or has expired we will send a cheque to your billing address. The delivery cost you originally paid is non-refundable unless we have sent you an incorrect item. If we are making a refund, we will usually do so as soon as possible and, in any case, within 30 days of the day on which we received the returned goods in question from you.

If you wish to obtain a refund because of a defect in the goods, you will be refunded in full provided that we are satisfied that the defect is genuine and that we cannot replace the goods within a reasonable period of time.

Get in touch with our Gift and book sales team if you have any queries about refunds and exchanges on +44 (0)178 724 9293.

50.7 Risk and Title

You will become the owner of your ordered goods and responsible for risk of loss of or damage to them once they have been delivered to you.

50.8 Warranty

If you receive any goods from us that are damaged, defective or incorrect you should notify us in writing at the address, fax number or email address on your invoice. If you return the damaged, defective or incorrect item to us within a reasonable time, we will provide you with a replacement free of charge. This does not affect your statutory rights.

This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use other than recommended by us, or failure to follow our instructions.

50.9 Limitation of Liability

50.9.1 The terms and this clause [46.9] do not affect your statutory rights if you are dealing as a consumer when purchasing the goods.

50.9.2 We shall not be liable to you in contract, tort (including without limitation negligence) and/or breach of statutory duty for any loss of profits, business, goodwill, reputation, revenue or business opportunity whether direct or indirect and for any other indirect or consequential (including economic) loss of any kind which you may suffer by reason of any act, omission, neglect or default (including negligence) in the performance of this contract by us or our agents.

50.9.3 Nothing in these terms shall operate so as to:

exclude either party's non-excludable liability in respect of death or personal injury caused by its negligence or the negligence of its servants or agents; or
affect your statutory rights where goods are sold to you and you are dealing as a consumer within the meaning of the Unfair Contract Terms Act; or
exclude the application of Section 12 of the Sale of Goods Act 1979; or
exclude liability for fraudulent misrepresentation.

50.9.4 We will not be held responsible for any delay or failure to comply with the obligations under these terms if the delay or failure arises from any cause which is beyond our reasonable control.

50.9.5 Save as set out in these terms, we, to the fullest extent permitted by law, exclude all warranties, conditions and implied terms, including the warranty of satisfactory quality, and the warranty of fitness for particular purpose.

Complaints

51. We’re committed to providing a high quality, accessible and responsive service to our members and the public. However, if you believe that things have gone wrong, please send your complaints and comments to the Web team. Where we can’t resolve your concern, it will then be referred to the Director of Communications. You mustn’t post complaints on the discussion forums. Please allow up to five working days for a response.

Law

52. You agree that English law shall apply to these terms and to submit to the jurisdiction of the English courts if a dispute arises. We aim to ensure our Site complies with English law but not laws of any other country. If there is anything on the Site that you are not allowed under the laws to which you are subject to access or see, stop using the Site immediately.

Updates to our terms

53. We reserve the right to update this statement at any time without prior notice to you. We may highlight any changes to this statement in the News section of the website. It’s up to you to make sure you’ve read the changes to this statement.

October 2009

Institution of Occupational Safety and Health
The Grange
Highfield Drive
Wigston
Leicestershire
LE18 1NN
UK

t +44(0)116 257 3100
f +44(0)116 257 3101

RSS feeds