Voice research at University of Ulster
The University of Ulster has secured
funding from IOSH UK for a research project entitled 'An
epidemiological study of occupational voice demands and their
impact on the contact centre industry'.
The aims of the study are to:
- investigate the work context and vocal communication demands
for contact centre workers
- evaluate contact centre workers' vocal health, awareness and
performance
- identify key risks and training needs for employees and
employers.
A summary of
the project is available for download.